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The Summit County Office of Consumer Affairs is the County Government’s consumer protection agency.

Summit County Ordinance No. 759, also know as the “Consumer Protection” ordinance was implemented to protect consumers from unconscionable, unfair or deceptive consumer sales practices while engaging in commerce. The ordinance allows the Office of Consumer Affairs to implement consumer education and foreclosure prevention programs, intake consumer complaints and mediate resolutions, investigate facts and refer matters to other law enforcement agencies for prosecution.

Mediation, Investigation, Licensing and Enforcement

  • Investigate complaints and marketplace practices
  • Issue solicitor’s licenses
  • Mediate disputes that arise between consumers and businesses
  • Provide enforcement actions through agreements, summons to compel testimony or production of records, cease and desist orders, seek remedies and penalties or refer investigation for prosecution

Community Education and Outreach

  • Celebrate National Consumer Protection Week in March
  • Develop consumer factsheets
  • Issue consumer alerts
  • Offer speakers for organizations/groups or set up booth at events
  • Provide foreclosure assistance and host foreclosure prevention clinics
  • Teach money management and budget classes
  • Work with businesses, government, non-profit and community based organizations to ensure an honest, safe and informed marketplace