FILE A COMPLAINT |
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If you have a complaint regarding the purchase or solicitation of goods and services, for personal, family or household items and the transaction occurred in Summit County or involved a Summit County business; file your complaint with the Office of Consumer Affairs. In order to begin the complaint process, your complaint must be in writing. Please print out, complete and submit our Complaint Form as follows:
Summit County Office of Consumer Affairs Before You File Your Complaint:
What Happens When We Receive Your Complaint? The Office of Consumer Affairs attempts to informally resolve disputes between consumers and businesses through complaint mediation. The mediation process begins when a consumer files a complaint in writing. Upon receipt of a complaint, assigned staff will read it along with all accompanying documents. Should we require additional information, we will contact you. Once the review process has been completed, this process can take up to two weeks, staff will contact the business to inform him/her of the complaint and request a response to help the parties find a fair resolution that is acceptable to both. If we determine your complaint should be handled by another agency, we will forward your complaint to the appropriate agency and tell you where we sent it with their contact information. Should we not receive a response from the business, we will evaluate the complaint to determine if additional efforts are needed, such as enforcement or investigation if the company has shown a pattern of similar violations. |